Terms of Business
About Hexa Finance Limited
Hexa Finance Limited are authorised and regulated by the Financial Conduct Authority (FCA).
Our Firm Reference Number is 974633. We are permitted to act as a credit broker, not a lender. You may check this information on the FCA’s Register by visiting
www.fca.org.uk/register or by contacting them on 0800 111 6768.
We provide a range of financial products and services to UK businesses via a trusted panel of over 20 third-party lenders. Currently, Hexa do not lend our own money but instead work with our clients to identify suitable funding solutions to support their businesses. The most common products we offer our clients are Hire Purchase and Lease Rental products that help them acquire business-critical equipment. We also have other business finance products available from our lenders, including but not limited to, unregulated business loans and invoice finance.
Depending on the requirements of your business, Hexa will identify the products that we think are most suitable for you. This analysis is based on several business factors such as time trading, sector, credit worthiness and business objectives. We present our customers with the most suitable options available and encourage them to review the terms prior to commitment. Should customers not fully understand the product, we would suggest they take independent legal advice or speak with their accountant before making an instruction to one of our lenders. Hexa only has access to a certain segment of the market, and we respect customers’ rights to source alternative lending.
We will be remunerated by way of an introductory payment payable by our third-party lenders. We do not take credit for payment due until the funding has been paid out. You are entitled; at any time, to request information regarding any payment which we may have received because of placing your finance with a Lender.
Treating Customers Fairly (TCF)
The FCA has outlined six key themes which are central to our TCF initiative:
- Customers should be confident that they are dealing with firms where treating customers fairly is embedded in the corporate culture.
- Services marketed and sold are done so with the aim that they meet the needs of customers and are targeted accordingly.
- Customers should be provided with clear information and are kept appropriately informed before, during and after the service provision.
- Where advice is provided, it takes into account a clients individual circumstances.
- The service provided is of an acceptable standard.
- Customers do not face unreasonable barriers to make a complaint.
We have set out how we aim to ensure these principles are embedded in our approach to
dealing with our clients. A full copy of our Treating Customers Fairly Policy (TCF) can be provided on request.
Data Protection & Client Confidentiality
We pay a data protection fee to the ICO under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a Lender. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a Lender, to help make credit decisions, the Lender will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency.
It is also vitally important that you read the terms and conditions of any agreement thoroughly before signing as this will contain details of how your data will be processed by that Lender.
All customers’ records are treated as private and confidential, and Hexa Finance therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients.
Please submit any data requests to DSAR Unit, Hexa Finance Limited, Merlin House, Langstone Business Park, Newport, South Wales, NP18 2HJ.
We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2017.
If you wish to register a complaint please contact Ben Davies, Co-Founder in writing to Hexa Finance Limited, Merlin House, Langstone Business Park, Newport, South Wales, NP18 2HJ or by calling 01633 374910. On receipt of your complaint, we will send you our complaints procedure. This is also available at any other time upon request.
You may be entitled to refer a complaint against us to the Financial Ombudsman Service if you are not satisfied with our response. The contact details are as follows:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567